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Frequently Asked Questions | FAQ

Frequently Asked Questions | FAQ

Admin

Scheduling a tour is easy. Simply call or use the handy Schedule a Tour link on the website home page to let us know you'd like to see our community for yourself. We will be glad to schedule your tour! You may also drop by our community during regular business hours to speak directly with our friendly staff. 

We often have move-in specials available. Check our website or contact us for the latest information regarding move-in specials. 

We check your credit when you apply for an apartment. We do what is called a "soft pull." This should not affect your credit unless you have multiple soft pulls done in a short span of time. If you have a challenging credit history, we will be happy to speak with you about the resources we have which may help you secure housing at our community. 

Once you have submitted all the required materials, we will verify your rental history, credit history, and income. Our approval process usually takes no more than 72 hours. 

We offer short and full-term leases between 3 to 12 months at Lake Nona Water Mark Apartments. Once your original lease expires, we will negotiate a new term and you may renew for the same number of months, a new month-length, or go month-to-month. We will run a credit check and background screening when you apply. You will also need to supply proof of income, a government-issued ID, and other information. 

Yes! You can easily apply online. Just visit our floor plans page to see our available homes, choose the apartment you like, the lease term that works best for you, and follow the steps to start your application. 

You can pay your rent in several different ways at our apartments. Our online resident portal allows you to connect a bank account (ACH), credit card or debit card for automatic payments. Once you've connected your account, you can set up a recurring monthly payment. This will be drafted out of your account or from your card every month on a specific date, so you never have to worry about forgetting your payment! We do not accept payments in the office. Late fees will be added to any payment made after the 5th of the month. It is your responsibility to ensure your auto-draft payment has cleared your financial institution. There are fees associated with Credit and Debit Card payments. These fees are collected by the card processing agencies and do not go to our management company or community. ACH payments are always free. 

When you move in, you'll receive a move-in packet with instructions about how to sign up for and log in to your resident portal. You may also receive an email from our team with instructions about setting up your portal. Your email address and provided Tcode will be used to set up and access your resident portal. 

Renters insurance is mandatory at our community. You will need to have at least $100,000 dollars in personal liability coverage for your apartment. If you have not purchased a policy, we will be happy to assist you in purchasing coverage through our preferred provider ePremium.

Simply contact Summit Broadband and set up your service. Once connected, you'll enjoy Lake Nona's gigabit fiber network, providing internet at speeds approximately 200x the average. 

We require 60 days written notice to vacate your lease at Lake Nona Water Mark Apartments, unless you have short-term lease of 3-6 months. In the case of a short-term lease, 30 days notice will suffice. We do not accept verbal notices, and failure to provide written notice within the allotted timeframe for the term of your lease will result in you being responsible for any rent, late fees, or other related costs until the unit is rented. We have notice forms available in the office for your convenience.

We will send you a reminder 90 days before the end of your lease to offer a renewal. You will also see a reminder on your resident portal that your lease is due to renew soon. You may call or drop by the office to discuss renewing your lease anytime during regular business hours. 

Yes, you can break your lease. Breaking your lease will result in the fee amount specified in your leasing agreement. Early notice is not required when you are breaking your lease, but you must pay the fee and turn in your keys on the day you vacate your home. 

No, we do not allow subletting or Airbnb rentals at our community.

We occasionally offer a resident referral special. When a special is active and a friend of yours signs their lease and moves in from your referral, you will receive a cash reward. Our friendly staff will be happy to speak with you regarding the current referral programs. 

Yes! You can paint your apartment. However, you will be required to repaint the apartment upon move-out and additional charges may apply.

Amenities

At this time, we do not offer event rental space at Lake Nona Water Mark.

You simply need to contact OUC to set up your service. 

Routine pest control is included in your rent. Valet Trash is mandatory at our community and is $25 per month.

Yes! We have a resort-style heated swimming pool with an infinity edge and an expansive aqua deck with private cabanas for our residents to enjoy. Our pool and aqua deck are available from 8 AM to 10 PM year-round unless closed for inclement weather. You can bring up to 2 guests to the pool as long as you come with them

We are a pet-friendly community, and we love the happiness pets bring to Lake Nona Water Mark Apartments! We proudly feature several pet-friendly amenities and allow 2 pets per apartment home. We welcome cats and dogs along with fish, reptiles, and other small animals that stay in their own enclosures. Breed restrictions apply and fees and pet rent are applicable per each pet.

Our apartments feature a luxury, high-end appliance package including a refrigerator, stove/oven, microwave, and dishwasher along with a full size washer and dryer. 

We are happy to offer furnished apartments with our partnership through CORT furnishings! We can supply everything you need, including linens and kitchen utensils. Please contact us for information about setting up your furnished apartment. 

Maintenance

We will thoroughly clean and inspect your apartment before you move in, address any maintenance issues, and provide a checklist for you to fill out and note any additional issues that are present upon your move-in. This checklist will be reviewed upon your move-out to ensure you are not charged for existing damages. 

Yes! We proudly provide on-site maintenance, and we also provide 24-hour emergency maintenance services. 

No, you do not have to be present if you have given us permission to enter while you are not home. 

If there is something in your apartment that needs fixing, we will be glad to have our maintenance team repair it. All you have to do is notify us by requesting maintenance service through your resident portal or by calling or dropping by the office. 

Yes! We offer 24-hour emergency maintenance service. If you are experiencing a life-threatening emergency, call 911! If you experience a maintenance emergency after the close of business, do not place a request through your maintenance portal. Call 407-313-4663 and you will be given the option to choose emergency maintenance from our after-hours phone service. This is the quickest way to ensure a response from our team. 

If you are locked out, we will be glad to let you into your apartment free of charge during business hours. If you have to call the emergency maintenance line, there will be a fee for the lockout service. If you lose your keys, they can be replaced, but you will have to pay the fee specified in the leasing agreement.

Location

Our apartments one minute from the nearest bus stop, and rideshare services such as uber, lyft, and taxis are available.

Water Mark is located in the Orange County Public School District. Please see our neighborhood info page for more information on the schools we are zoned for as well as nearby medical facilities. 

You can find step-by-step instructions to our Lake Nona Apartments on our maps page. Simply input your location, click enter on your keyboard, and detailed directions should populate. 

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Our team is always ready to answer your questions.